Refund & Replacement Policy

Every digital product purchased through our store (/digital-products/ and /checkout/) — including Google AI Pro (18 Months), Adobe Express Premium, Duolingo Super, and Lovable Pro — is backed by our Free Replacement Warranty:

• Delivery Failures Replaced Free of Charge: If your activation link, invitation link, or redeem code fails to arrive due to a technical error, email delivery issue, or expired link, we will issue a fresh working link or key completely free of charge.
• In-Warranty Subscription Drop Protection: If an activated subscription experiences an unexpected interruption during its stated warranty term (for example, within the 18-month validity period for Google AI Pro) while used in compliance with platform terms, we will restore access or provide a replacement invitation at zero additional cost.

You are entitled to a 100% full refund of the amount paid (via your original bKash, Nagad, Rocket, or Bank account) in any of the following situations:

• Undelivered Orders: Your verified payment was received, but your digital product invitation or key was not delivered within 24 hours of purchase and you prefer a refund rather than waiting.
• Invalid or Unredeemable Keys/Links: The delivered license key, coupon, or invitation link is invalid, expired, or cannot be activated on an eligible account, and our support team is unable to provide a working replacement within 24 hours of your report.
• Unexpected Stock Exhaustion: You completed payment for an item just as live inventory ran out and you prefer an immediate refund instead of waiting for the next restock batch.
• Accidental Duplicate Payment: You accidentally sent payment twice for the same order using two separate Transaction IDs (the duplicate transaction is refunded in full upon verification).

Because digital invitation links and license keys are single-use digital goods, refunds cannot be issued in the following circumstances:

• Successfully Activated & Working Subscriptions: Once a valid invitation link or redeem code has been delivered, redeemed on your account, and is actively functioning as described, a change-of-mind refund cannot be granted.
• Unverified or Fraudulent Transaction IDs (TrxID): Orders submitted with fake, altered, or unpaid bKash/Nagad/Rocket Transaction IDs are automatically cancelled with no payment to refund.
• Platform Policy Violations by the User: Account suspensions caused by the buyer violating Google, Adobe, Duolingo, or Lovable terms of service (such as automated abuse, illegal content, or unauthorized reselling).

For custom graphic design and brand visualization commissions:

• If a project is cancelled by the client before design concept work begins, any upfront deposit is refunded minus transfer processor fees.
• Once initial concepts or production milestones have been delivered, milestone payments cover the creative labor already performed and are non-refundable; however, we work closely through included revision rounds to ensure complete satisfaction.

To request an instant replacement or refund, contact our support desk with your Order ID, Phone Number, or Payment TrxID:

1. Direct WhatsApp Support (Fastest — usually < 30 minutes): Message +880 1601 168996 with your TrxID and a screenshot of any error message.
2. Email Support: Send your order details to subratamohajanniloy@gmail.com.

Approved replacements are delivered within 1 to 6 hours. Approved refunds are processed back to your original bKash, Nagad, Rocket, or Bank account within 24 to 48 hours.